Refund policy

At DogVibes, we want you to love your purchase. If something isn’t right, we’re here to help and will review each request carefully to find the best solution.

Eligible Cases

We offer refunds or replacements for the following situations:

  • Items sent incorrectly
  • Products that arrive damaged or defective

Timeframe

  • Claims must be submitted within 30 days of the purchase date
  • Requests made after this period are not eligible for review

How It Works

If you experience an issue with your order:

  1. Fill the form and let us know what went wrong
  2. Provide your order number and a brief explanation
  3. In some cases, we may request photos to help evaluate the issue

Each request is reviewed individually, and once approved, we will offer the most appropriate solution, which may include a replacement or a refund.

Additional Notes

  • Refunds are not available for issues caused by normal wear and tear, improper care, or intentional damage
  • The original item does not need to be returned unless specifically requested
  • This policy may be updated or modified at any time without prior notice

If you have a concern, please reach out—our goal is to make things right and ensure a positive experience with DogVibes 🐾